QUACKERS PANTRY TERMS & CONDITIONS
Grovely House Bed and Breakfast (ABN 92 691 514 411) is excited about this new chapter in our business. We are pleased to offer you this online shopping experience. By placing an order with Quackers Pantry online this indicates that you accept the following Terms & Conditions.
Please ensure your account details are kept up to date. Any changes to your details must be updated through our website or you can contact us directly to update your personal details. Any error in the delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.
Quackers Pantry considers your registration information private and the safekeeping of your username and password are your responsibility. Quackers Pantry is not liable for any unauthorised use of your username and password.
Quackers Pantry is very committed to provide you with premium products at competitive pricing. Unfortunately, prices can and do change regularly. The website is constantly updated with any price changes we receive from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are Goods and Services Tax Free (GST).
Although we take pride and care to pack all products carefully, the products sold on our website may have ingredients that contain allergens, traces of allergens or bi-products that may behave as allergens to certain people. No allergen or nutritional information on our website or labelling should ever be considered a guarantee, but simply the best effort to serve our customers.
SHIPPING & RETURNS
TIME FRAMES OF DELIVERY
Your handmade delights are packed here at Grovely House B&B in Stanthorpe, Queensland. We do take into account a little extra delivery time due to our rural location. In most cases orders will arrive within 5 working days if you live in a central metropolitan location, but if you are located out of town it could take 7-9 working days, we suggest ordering 10 working days ahead of time. You will be excited when your package arrives earlier than expected.
WEIGHT OF PRODUCT
The weight of the physical product is confirmed as 350 grams. The jar is made of glass and thus adds to the weight that is finalised before it is shipped. Your shipping charges will be confirmed as the physical weight of the product plus the weight of the jar.
The person at the delivery address that receives the order will be presumed by Quackers Pantry to be an authorised person to receive the goods. Please ensure an accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.
As we use Fastway Couriers for delivery, please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive, but we strive to ensure our deliveries are dispatched promptly and will work with you and Fastway Couriers where necessary to locate your goods if there is an issue.
All our products are best kept in a cool, dark place. We cannot guarantee the state of the products throughout the freight process and if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order, we are unable to take any responsibility for theft or spoilage.
All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot.
Quackers Pantry assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, strikes, accidents, war, embargoes, accidents, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.
At Quackers Pantry we strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.
A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and it some cases the cost of freight of returning the item will be the customer’s responsibility.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
ORDER CHANGES & CANCELLATIONS
Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible.
Quackers Pantry strives to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Quackers Pantry due to the cancellation of your order.
If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched, we will always do our best to accommodate your request.
OUT OF STOCK ITEMS
At Quackers Pantry we make our products in small batches using produce that is in season. We do our best to make sure our website reflects the products that are in stock and sometimes the product you order may not be available. If this is the case, we will contact you and offer an alternative or a refund on that particular product. Our apology if this happens; and we appreciate your understanding.
If an item is missing from your order and you have not been notified that it is out of stock, please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
CHANGES TO TERMS AND CONDITIONS
We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.
Grovely House B&B and Quackers Pantry recognises the importance of protecting your privacy and we treat your information with a high level of confidentiality.
COLLECTION OF DATA
When visiting our website, data is automatically recorded (such as your browser, date, time and pages accessed) for statistical purposes and remains anonymous. This automatically provided information cannot be used to identify you.
Information that you may supply directly; such as through an order or enquiry form, is used only to provide the best service to our customers. Personally, identifying information is always stored securely.
All data collected, whether directly or indirectly, is used only by Grovely House B&B and Quackers Pantry and is never provided to any other party.
PURCHASING AND PAYMENT
When you purchase goods with Quackers Pantry, your payment details are processed securely by our payment gateway. We keep a secure record of your payment details until the point your order is packed and dispatched, to assist with any changes to your order. After your order is processed, your payment details aren’t stored in any form.
While using the Quackers Pantry website, your computer will store a tiny piece of data (a ‘cookie’) which is used to identify your visit (but not you personally). If you choose to use the ‘remember me’ function, this cookie will remain on your computer for up to 90 days, to enable the site to recognise your computer when you return. If you choose not to use the ‘remember me’ function the cookie will be removed as soon as you close your web browser.
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
CHANGES TO THIS POLICY
Quackers Pantry provides this web site, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose.
Quackers Pantry will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this web site at any time and provides no warranty of any kind.
This web site contains information, photographs and graphics that are protected by Australian copyright laws, trademark or other proprietary rights of Quackers Pantry including but not limited to product names, logos and designs. The compilation, organisation and display of the content are the exclusive property of Quackers Pantry and Grovely House Bed and Breakfast.